Broken or damaged pieces

Every piece is double-boxed and insured. If yours arrives broken, we'll make it right.

Email us within 7 days of delivery with your order number and photos of the piece and the packaging. Please keep the packaging until we've resolved it.

Once we've reviewed your photos, we'll send a replacement if one is available. If it isn't, as with 1 of 1 works, you'll receive a full refund, including shipping.

colin@25blind.com